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View Full Version : Bad experience with QuickenLoans


tansel
01-16-2008, 01:01 AM
Before we bought our home in May 2007, around March, I applied for a mortgage from QuickenLoans thinking that a well known company like QuickenLoans would not swindle me. I was proved wrong when they increased my total closing costs for the same amount of loan every time I called them after I paid my deposit. When I was ready to close, I asked for a recent good faith estimate and for the same amount of loan, same rate, same points etc, the difference went up to $6,000 because of one single large item in the estimate that didn't exist in the original estimate. That's when I finally lost it, and switched to another mortage company. Of course I found out how they were really making money, which was keeping my $500 deposit. Even the person from QuickenLoans who did an investigation upon my cancellation could not figure out why there was a such a big difference but refused to pay my deposit back as he said it was used for the appraisal.
As I was really busy applying for another mortage and making important decisions about which home to buy etc, I didn't make any complaints anywhere even though I was vey disappointed. Now that I have purchased my home and settled, I am looking into making a complaint and would like to get my deposit back. Even if I can not, I would like to expose their crooked methods so they can not cheat other unsuspecting homebuyers.
What are my options at this time? Or, is it too late to do anything? It will be a year in march.
Thanks..

Eagle
01-16-2008, 01:17 PM
$500 for an appraisal is a rip-off. The first thing I would do is file a complaint with the New Jersey Department of Banking and Insurance, click on this link http://www.state.nj.us/dobi/consumer.htm read the information and then click on "banking assiatance form" and you will see the complaint form you need. Tell them the whole story from A to Z.

If they can't help you then you may have a potential lawsuit against QuickenLoans for violating the New Jersey Consumer Fraud Act. This law has a 6 year statute of limitations so you have plenty of time to decide if you want to sue.